Privacy Policy

At Lily West Tamar Flowers, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect:
   We may collect various types of information from you, including but not limited to:
   - Personal Information: Name, email address, postal address, phone number.
   - Payment Information: Credit/debit card details, billing address.
   - Order Information: Details about your orders, purchase history, and preferences.
   - Communication Information: Information you provide when contacting us via email or other means.

2. How We Use Your Information:
   We use your information for the following purposes:
   - Processing and fulfilling orders you place on our website.
   - Sending order confirmations, delivery updates, and customer support.
   - Sending promotional emails about our products, special offers, or events (you can opt-out at any time).
   - Improving our website, services, and customer experience.
   - Legal and security purposes.

3. Sharing Your Information:
   We may share your information with:
   - Service Providers: Third-party partners who help us with payment processing, shipping, and marketing.
   - Legal Requirements: If required by law or in response to a legal process.
   - Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Choices:
   - You can update your personal information by logging into your account on our website.
   - You can opt-out of receiving promotional emails by using the "unsubscribe" link provided in the emails.
   - You can disable cookies in your browser settings, but this may impact your user experience.

5. Security:
   We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Links to Other Websites:
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

7. Children's Privacy:
   Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. **Changes to the Privacy Policy:**
   We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.

9. **Contact Us:**
   If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
   - Email: hello@westtamarflowers.com.au
   - Phone: 03 63274593
   - Address: 232 West Tamar Road Riverside

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.